wholesale terms

Products

To see the lineup of items offered, please email kelli@valleyhousewoodworking.com with your name and shop name. You will be given the current stockist login information. This will give you access to the online wholesale catalog. If you would like to inquire about specialty items or collaborations, please reach out to the same email with your questions. Past stockist collaborations and projects.

Ordering

To place a wholesale order, simply add desired items and quanities to cart from the online wholesale catalog. There are no minimum quantities. If your order contains specialty items not listed in the online wholesale catalog, please email kelli@valleyhousewoodworking.com with your order. You will receive an email in either case with an ETA. If you would like to obtain an ETA prior to placing an order through the online wholesale catalog OR for specialty items, please email kelli@valleyhousewoodworking.com with a list of items and quantities.

payment

Payment is due upon ordering. You can select your payment method upon checkout when ordering from the wholesale catalog. Shipping will default to the sitewide flat-rate charge. Additional shipping fees will be charged upon the packaging of order. A shipping invoice will be sent via email and the package(s) will be released for shipment upon payment of final shipping fees. You will be given multiple options for payment in the invoice.

If your order contains specialty items not listed in the online wholesale catalog and are ordered directly through email, you will receive an invoice with the product total. Orders will begin production after payment has been received. You will be given multiple payment options in this initial invoice. A final invoice for shipping charges will be sent via email after the production and packaging of order is complete. Package(s) will be released for shipment upon payment of final shipping fees.

materials

WOOD

Items have available wood species listed in the description. The most offered species across items are walnut, cherry, and maple. The wonderful thing about these woods is that there are variations in each item and in each batch of wood. Cherry ranges from light salmon to deep copper and maple often has unique figuring. Items using scrap wood are not available for specific species requests. Occasionally, scrap wood products will include woods other than walnut, cherry, and maple. Although shapes are replicated for certain items using templates, please keep in mind each is handmade. This means that no two items will be exactly the same.

FABRIC

Sewn items listed in the wholesale catalog online are made from scrap outdoor fabrics. Cordura, X-PAC, nylon, and recycled outerwear are the most used fabrics. Pouches come complete with paracord zip pulls and hang loops. Colors and fabrics will be selected from scrap pile with care. Unlined. Much like the carved items, sewn items are made according to a pattern and have a general consistency in batches, but they are also made by hand. This means you can expect variations in seam allowances and slight variations in sizes. No two items are ever exactly alike.

Shipping

Items ship insured with the carrier offering the best rate. All orders ship ground unless expedited services are requested. All shipping charges, including insurance, are the responsibility of the buyer and will be invoiced after the production and packaging of your order. If you would like to waive insurance, you can request this in the order notes portion upon checkout, or email kelli@valleyhousewoodworking.com. Waiving insurance means that there will be no claim to file in the event of loss or damage.

Orders are packed to carrier standards to ensure safe travel and the sound arrival of items. To minimize environmental impact, your order may contain recycled packing materials.

Valley house cannot accept responsibility for lost or stolen packages. If this occurs and insurance was rolled into the standard shipping, we will work together to retrieve the amount insured from the carrier.

returns

Due to the small operating size of valley house, returns are not accepted. Quality and general consistency in items and materials are at the core of production, but items are 100% made by hand. Because it is one set of hands and eyes doing the work on your order, you can expect an attention to every detail and items that are completely unique and one-of-a-kind. If you would like a work sample of any item, you can purchase a single item to make sure the work quality stands up to your shop’s standards. Once you place an order, the items belong to you and your store!